Return Policy
Didn't quite fit or it simply didn't work out? No problem! Send it back to Palisades HQ at no cost to receive a full refund, or exchange for a different size, color, or style. All returned items must be in their original, unworn condition with tags attached to be eligible for a refund or exchange. The Palisades return and exchange policy does not cover ordinary wear and tear or damage caused by improper use. To initiate a return, contact us here.
Exchange Policy
A little too snug or loose? We have your back. Simply contact us here to initiate an exchange at no cost to you.
Defective / Damaged Orders
If you believe that you’ve received a damaged or defective item, please let us know immediately by sending us a message.
Please include in your email the following information:
- Your order number
- Your current shipping address
- Photos of the defective or damaged item
- A brief description of the defect or damage. Did your dog eat it? Did you throw it off a moving train? We want to know!